Skin Test Policy
To ensure the safety and wellbeing of our clients, all new clients are required to have a patch test at least 48 hours between treatments for any appointment involving:
Hair colouring
Brow or lash tint
Lash Lift
Lash extensions
Microblading / Powder Brows
🕒 Patch tests take approximately 10 minutes and are completely free of charge.
👤 Please note: Clients must be aged 16 or over.
What does the patch test involve?
When you arrive at the salon, we will apply a small amount of the relevant product to the crease of your forearm. A skin test is required at least 48 hours before any chemical services.
You will also be asked to sign a consent form confirming your understanding and agreement.
That’s it — simple and quick!
What if I have a reaction?
If you experience redness, itching, or swelling, we recommend taking an antihistamine (if suitable).
If symptoms persist or worsen, seek medical advice immediately and inform us of your reaction.
Why is a patch test necessary?
Patch tests are a vital safety measure. Some salon products may cause allergic reactions, which in rare cases can be severe or even life-threatening. These quick, preventative tests ensure your treatment is safe, enjoyable, and stress-free.
When will I need another patch test?
You’ll need to be re-tested if:
You’ve received treatment at another salon
It’s been 6 months or more since your last appointment
You’ve had a tattoo, semi-permanent makeup, or used black henna since your last patch test
Cancellation Policy
We understand that plans can change. If you need to cancel or reschedule your appointment, please call the salon directly on 01257 265308.
Notice Periods & Charges
48+ hours’ notice: No charge
24–48 hours’ notice: 50% of the appointment cost
Less than 24 hours’ notice or no-shows: Full payment required
📆 Policy updated 18/08/2023
Booking Deposit Policy
A non-refundable booking deposit of 50% of the total treatment cost is required for:
All new clients
Booking courses of treatments
Appointments lasting more than two hours